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Technical Support
TMI strives to provide the best possible customer and technical support services. We
provide phone- and web-based technical support, remote trouble shooting (i.e., via dial-up
networking or other network connections), and—of course—on-site support.
Phone-based Support
- Technical support during the hours of 9:00 AM to 7:00 PM (EST) provided by a TMI Support
Specialist at the rate of $100 per hour (or via a previously negotiated support rate)
billed in 15 minute increments.
To request phone support, dial toll-free 888-831-0933. If the
automated attendant answers, please press 6 and leave a detailed message regarding your
issue. Your call will be returned as soon as possible.
Alternatively, use the form below or send email to mail@2u3.com
to submit your issue via the web. A TMI Support Specialist will contact you regarding your
issue as soon as possible.
On-Site Support
- Technical support during normal business hours provided by a TMI Support Specialist at
your office or designated site. On-Site support is billled at $100 per hour (or via a
previously negotiated support rate) billed in 30 minute increments.
To request on-site support, dial toll-free 888-831-0933. If
the automated attendant answers, please press 6 and leave a detailed message regarding
your issue. Your call will be returned as soon as possible.
Alternatively, use the form below or send email to mail@2u3.com
to submit your request for an on-site visit via the web. A TMI Support Specialist will
contact you to schedule a visit as soon as possible.
Disaster Recovery & Priority Support
- Phone and/or on-site technical support during non-business hours, holidays, or weekends
provided by a TMI Support Specialist at a rate of $200 per hour (or via a previously
negotiated priority support rate).
Please dial 703-606-4147 to request Priority Technical
Support. If the automated attendant answers, please press 1 and leave a detailed message
regarding your issue. Your call will be returned as soon as possible.
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